Privacy Policy

1. Who We Are

Kasih is a residential property search and tenancy coordination service operating in the Damansara Utama, Damansara Kim, and Damansara Jaya districts of Petaling Jaya, Selangor, Malaysia. Our registered office is at Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor.

For all privacy-related enquiries, please contact: [email protected]

2. Information We Collect

We collect personal information in the following circumstances:

• Contact form submissions: name, email address, telephone number, and any information you include in your message.
• Service engagement: additional information required to conduct a residence search, including household size, school requirements, tenancy preferences, and relocation timeline.
• Website analytics: non-personal browsing data including page views, referral sources, and device types, collected through analytics cookies if you have consented.
• Communications: records of email, telephone, and written correspondence relating to your search.

We do not collect sensitive personal data such as financial records, passport details, or identity document numbers unless specifically required for lease documentation and with your explicit knowledge.

3. How We Use Your Information

Information collected is used for the following purposes:

• Responding to your enquiry and conducting your residence search
• Preparing property shortlists, pre-visit notes, and tenancy documentation
• Communicating with property owners and managing parties on your behalf, where authorised by you
• Improving our services through internal analysis of search outcomes
• Meeting our obligations under Malaysian law

The legal bases for processing are: performance of a contract or pre-contractual steps (your search engagement), legitimate interests (service improvement), and consent (analytics cookies).

4. Data Retention

We retain personal data for the following periods:

• Enquiry records: 12 months from last contact if no engagement proceeds
• Client search records: 3 years from the date of tenancy commencement
• Lease and tenancy documentation: 7 years, in accordance with Malaysian legal requirements
• Analytics data: 26 months, standard for web analytics platforms

After the applicable retention period, data is securely deleted or anonymised.

5. Data Sharing

We do not sell, rent, or commercially share your personal information. We share information only in the following circumstances:

• Property owners and managing agents: only with your explicit knowledge and for the purpose of arranging viewings or negotiating a tenancy
• Professional advisers: lawyers or accountants who assist us in delivering services, under confidentiality obligations
• Regulatory bodies: if required by Malaysian law or a competent authority
• Analytics providers: anonymised and aggregated website data only, with consenting users

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted email and document storage
• Access controls limiting data to team members who require it for your search
• Regular internal review of data handling practices
• Prompt notification in the event of a data breach affecting your personal information

7. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. You may manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function correctly.

8. Your Rights Under the PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to correct: to request correction of inaccurate or incomplete data
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to prevent processing: to object to processing that causes or is likely to cause damage or distress
• Right to cease direct marketing: to opt out of any direct marketing communications

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you review their policies independently.

10. Children's Privacy

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date above. Continued use of our website or services after changes are published constitutes acceptance of the revised policy. For significant changes, we will notify active clients directly.